Guests are welcome to check-in at any time during our lobby hours. However, please be aware that our lobby is closed on all major holidays. (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)

Guests may be checked-out at any time during our lobby hours. We do have pet care staff working behind the scenes after our lobby is closed. However, our staff members are responsible for animal care and are not authorized to open doors outside of regular business hours.

We do offer a pick-up window from 4:00 - 5:00 on Sunday afternoons. Rather than charge the full cost of Sunday boarding, we prorate boarding with a $17.00 pick-up charge. This assists in covering the cost of the boarding space that would otherwise be used for another guest and labor of our staff working on weekends.

During major holidays, a minimum stay of three nights will apply to any reservation where your pet boards with us on New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. These holidays are considered “peak boarding dates”; reservations will fill for these dates well in advance, so please make your boarding reservations early.

Absolutely! If you are interested in touring our facility, we recommend between the hours of 11am - 1pm on Tuesday-Thursday. Appointments are required. This is when we have a lower volume of daycare and boarding guests being dropped-off or picked-up. Please keep in mind that due to insurance regulations, we are not able to go out on the outdoor play yard while it is in use. This is for your safety and the safety of our guests. If you have any specific questions, feel free to give us a call at (334) 244-9543 and we will be happy to answer them!

All guests must have current vaccinations in order to board. Vaccination records can be brought in at the time of your visit or you can email records to info@riverpaws.com. Required vaccinations include rabies, bordetella, and DHLPP (distemper, hepatitis, leptospirosis, parainfluenza, parvovirus). Bordetella shots are recommended every 6 months. Influenza shots are not required, but encouraged. Please keep in mind that if your pet is feeling ill or experiencing any coughing that they should not return for daycare or boarding services until symptoms have subsided or been cleared by a veterinarian.

We want your dog as comfortable as possible, and often times that includes his/her favorite bed, blanket, or toy from home. The only thing we ask is that you leave any toys with stuffing at home. Personal food and treats are welcome as well. If you prefer we feed your pet their regular diet, we welcome individualized zip-lock bags with thier name, or their feeding bin with the appropriate measuring scoop. Please ensure all items are properly labeled to ensure nothing is lost or misplaced along the way.

While we do not require baths prior to check-out, we do encourage them if your pet has stayed more than 3 nights in our facility. Should a pet have an accident or upset stomach, we lean on our staff’s discretion to ensure your pet receives the best care and remains clean throughout the entirety of their stay. In these situations, a mandatory bath will be required at the owner’s expense.

All required medications will happily be administered with no additional charge. We request that all medications be labeled with your pet’s first and last name and in their original container. We will also need to know about any special health concerns related to your pet.

You may have someone else pick up your pet as long as we have your written authorization, the name of the person on file, and payment arrangements have been made in advance.

We ask that you reserve 5-10 minutes on our first day of drop-off to fill out a New Client Form. If it is easier, you may contact us in advance and we can send it electronically. In addition, we will need up-to-date vaccination records.

No reservation is necessary for daycare. Simply bring them in and we will assess their temperament and see what play group they get along with best on their first day.

You can drop-off and pick-up anytime during our normal business hours M-F from 7:00-6:00. Unfortunately, we do not offer Saturday daycare at this time.

Of course! Feel free to bring in a zip-lock bag of food and let us know what time they normally eat and we’ll be happy to feed them using our own bowls.

If something happens and you are unable to pick up your dog before we close at 6:00pm, they are more than welcome to stay the night with us. You can pick them up when we open the next day or let them stay for another day of play.

Yes, of course! If your dog is due for a bath, notify us at drop-off and let us know when you’ll be picking up that afternoon. We’ll make sure they get plenty of playtime and a bath right before they go home.

Absolutely! If you are interested in touring our facility, we recommend between the hours of 11am - 1pm on Tuesday-Thursday. Appointments are required. This is when we have a lower volume of daycare and boarding guests being dropped-off or picked-up. Please keep in mind that due to insurance regulations, we are not able to go out on the outdoor play yard when it is in use. This is for the safety of you and our guests. If you have any specific questions, feel free to give us a call at (334) 244-9543 and we will be happy to answer them.